Formal Email Writing
Find the right professional words to handle complaints and reschedule a delayed delivery.
Topic
Customer service professionals often write polite messages to handle client complaints about problems like delayed furniture deliveries. Clear and professional wording helps companies apologize, offer practical solutions, and arrange new delivery times.
Category
Work
Level
B1
Target vocabulary
professionally
regarding
apologize
resolve
delay
compensate
Teaching notes
Included
Answers
Included
Listening track