Dealing with problems and complaints
Calm an upset shopper and arrange a quick fix for a ruined delivery!
Topic
A customer calls an online home goods store because their new armchair arrived late and damaged. A customer service representative needs to apologize formally, offer a polite solution, and arrange a replacement delivery.
Category
Work, Shopping and money
Level
B1
Target vocabulary
torn
accept
inconvenience
disappointed
completely
collect
Teaching notes
Included
Answers
Included
Listening track