Using formal expressions to respond to customer emails. Students review formal emails and practice responding to them using formal vocabulary and phrases. Students also write a formal email to in response to a customer complaint.
Formal Email Writing
Overview
BusinessWork
Level
Intermediate: B1Upper-Intermediate: B2
Included
4 student pagesTeaching notes
Teaching time 120 mins
Language functions Comprehending text
Language forms Verb noun collocations
Activities
Gap fillMatchingReadingWriting
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