Students read different customer care emails and practice how to respond to them use formal vocabulary and phrases; understanding how to write and respond to different emails from clients and customers; how to use formal writing phrases and style.
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Updated
Handout Type
Regular Handout
Level
Intermediate: B1, Upper Intermediate: B2, Advanced: C1
Teaching Time
60 minutes, 90 minutes
Target
Discussion, Reading, Vocabulary
Activities
Gap fill, Matching, Reading, Writing
Tags
Business, Complaints and Apologizing, Useful Expressions, Vocabulary
Included
3 Student Pages, Teaching Notes
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