Students read customer emails and practice responding to them using formal vocabulary and phrases. Students will also write a formal email to in response to a customer complaint.
Formal Email Writing
Overview
BusinessWork
Level
Intermediate: B1Upper-Intermediate: B2
Included
3 student pagesTeaching notes
Teaching time 120 mins
Activities
Gap fillMatchingReadingWriting
Follow-up lessons
These Handouts are the same level as “Formal Email Writing“.
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