Using formal expressions to respond to customer emails. Students review formal emails and practice responding to them using formal vocabulary and phrases. Students also write a formal email to in response to a customer complaint.
Formal Email Writing

Overview
BusinessWork
Level
Intermediate: B1Upper-Intermediate: B2
Included
4 student pagesTeaching notes
Teaching time 120 mins
Language functions Comprehending text
Language forms Verb noun collocations
Activities
Gap fillMatchingReadingWriting
Related lessons
You might also like these…
Plastic eating enzyme breaks down waste
Level A2+ to C1
2-3 pages
90-120 mins
EnvironmentTechnology
Researchers have created an enzyme that can break down plastics, that typically take centuries to degrade, in hours or days…
a PREfix REview
Level A2+, B1
2 pages
60 mins
Students will understand what a prefix is and review words that use them. A prefix is a group of letters…
Japan Encouraged to Go Cashless
Level B2, C1
3 pages
90 mins
TechnologyLifestyle
In October the Japanese government increased consumption tax from 8% to 10%, at the same time, they started a scheme…
Three Halloween Activities
Level A2+, B1
3 pages
90 mins
Seasonal
Students learn some typical words used at Halloween and practice using them in three fun and interesting activities; a reading…
Thanksgiving Traditions
Level B1, B2
4 pages
120 mins
Seasonal
Students read about Thanksgiving traditions and learn vocabulary connected to Thanksgiving and important holidays. Students also practice describing words to…
Queen Elizabeth II has died
Level A2+ to C1
2-3 pages
90-120 mins
Culture
Queen Elizabeth II, the UK’s longest-serving monarch, died at age 96 on September 8th, 2022. She died peacefully at her…
Covid-19 Causing Young People to Return Home
Level B2, C1
3 pages
90 mins
CultureLifestyle
The latest research suggests that the number of young adults who are currently living with their parents is increasing in…
Expressing Wishes and Regret
Level B2, C1
2 pages
90 mins
BusinessSeasonal
Students practice talking about regret using the past perfect form and modal verbs would, could, and might + have +…
Teleworking – Working from Home
Level B2, C1
3 pages
90 mins
TechnologyLifestyle
Teleworking is the activity of working from home while maintaining contact with your office by email, telephone, or video calls.…
Speaking in a Hair Salon
Level B1
4 pages
120 mins
People and places
Students focus on dialogue skills by learning a set of topical words/phrases used at a hair salon or barber shop.…